InfoDesk: A New Service Model
As the number of queries of InfoDesk dropped, and their nature changed – fewer “subject” queries and more on e-resource access, the Library will “virtualize” the InfoDesk service in order to continue to do new things and free up space for students, while the IC help desk remains.
The Virtual InfoDesk is staffed 9am-5pm, Mon-Fri handling WhatsApp, email, and phone queries. If you need face-to-face help, we are “on call” and will come out to assist you.
HKUST Library is the first academic library in Hong Kong to virtualize its InfoDesk service in this way. We hope that we can continue to give excellent help to students, faculty, and staff with this new service!
For more information, please visit https://library.ust.hk/newsletters/april-2019/#5.
About The Hong Kong University of Science and Technology
The Hong Kong University of Science and Technology (HKUST) (www.ust.hk) is a world-class research university that focuses on science, technology and business as well as humanities and social science. HKUST offers an international campus, and a holistic and interdisciplinary pedagogy to nurture well-rounded graduates with global vision, a strong entrepreneurial spirit and innovative thinking. HKUST attained the highest proportion of internationally excellent research work in the Research Assessment Exercise 2014 of Hong Kong’s University Grants Committee, and is ranked as the world’s best young university in Times Higher Education’s Young University Rankings 2019. Its graduates were ranked 16th worldwide and top in Greater China in Global University Employability Survey 2018.
